Refund Policy

This Refund Policy governs all refund requests related to the use of Bloom Bot's Services, including the Telegram bot and web-based interfaces (collectively, the "Bot"). This Refund Policy is an integral part of the Terms of Service and is incorporated therein by reference. By using the Services, you acknowledge and accept this Refund Policy in its entirety.

2.1 Refund-Eligible Losses

Bloom Bot may, at its sole discretion, issue a refund only when a loss is directly and exclusively caused by a verified technical issue, malfunction, or bug in the Bot itself (i.e., in the Bloom Bot Telegram bot, Solana functionalities, or EVM-compatible chain functionalities operated by Bloom Bot).

2.2 Determination

The determination of whether a loss qualifies for a refund rests solely with Bloom Bot. Users must submit a refund request through the designated support channels (support@bloombot.app), providing complete and accurate details of the incident, including transaction hashes, timestamps, screenshots, and a description of the issue. Bloom Bot reserves the right to conduct a thorough investigation before issuing any refund.

Notwithstanding any other provision herein, refunds shall not be issued in any of the following circumstances.

3.1 Third-Party Service Failures

No refund shall be issued for losses arising from or related to the failure, malfunction, delay, or unavailability of any Third-Party Service, even if such Third-Party Service is integrated into or accessible through the Bot. Third-Party Services include, without limitation: cross-chain bridges; decentralized exchanges (DEXs); token swap aggregators; RPC node providers; external APIs; oracles; liquidity providers; and any other service, platform, or protocol not directly operated and controlled by Bloom Bot.

3.2 Losses Unrelated to Bot Functionality

No refund shall be issued for losses that are not directly caused by a technical issue of the Bot itself. This includes, without limitation, losses resulting from:

• Market volatility, price fluctuations, or adverse market conditions.
• Rug pulls, token delistings, or project failures.
• Blockchain network congestion, forks, or outages.
• Smart contract exploits on third-party protocols.
• MEV (Maximal Extractable Value) attacks.
• Slippage beyond configured thresholds.
• Any other cause not attributable to a verifiable bug or malfunction in the Bot.

3.3 Announced Issues, Downtime, and Maintenance

No refund shall be issued for losses incurred during or as a result of: scheduled or unscheduled maintenance that has been communicated or announced through any official Bloom Bot channel; known issues or bugs that have been disclosed, documented, or announced by Bloom Bot; service downtime that has been publicly communicated; or any event for which Bloom Bot has provided prior notice, clarification, or warning, regardless of the communication channel used.

3.4 User Negligence or Error

No refund shall be issued for losses resulting from:

• User negligence, inattention, or error, including but not limited to inputting incorrect parameters, wallet addresses, or token selections.
• Failure to read, review, or understand the documentation, user guides, FAQs, risk disclosures, or announcements made available by Bloom Bot.
• Failure to accept or acknowledge the Terms of Service, Privacy Policy, and Refund Policy, which must be reviewed and accepted prior to accessing the Bot.
• Failure to take reasonable precautions to safeguard account credentials, private keys, or seed phrases.
• Trading decisions made by the user, regardless of any information displayed by the Bot.

3.5 General Market Conditions

No refund shall be issued for losses attributable to general market downtime, market-wide sell-offs, liquidity crises, regulatory actions, or any macroeconomic event affecting the cryptocurrency market.

4.1 Actual Loss Only

In the event a refund is deemed appropriate under this Policy, the refund amount shall be limited strictly to the actual, verifiable loss directly caused by the Bot's malfunction. The actual loss is calculated as the net difference between the value of assets at the time of the transaction and the value received or lost as a direct result of the Bot's error, as determined by Bloom Bot.

4.2 Exclusions from Refund Calculation

The refund amount shall expressly exclude, and under no circumstances shall Bloom Bot be liable for:

• Lost profits, unrealized gains, or anticipated returns that were not concretized.
• Opportunity costs or the value of alternative trades that could have been executed.
• Losses from collateral or related transactions that are not the specific transaction directly affected by the Bot's malfunction.
• Consequential, incidental, special, punitive, or exemplary damages of any kind.
• Service Fees, gas fees, network fees, or any other transaction costs, unless such fees were incurred solely and directly as a result of the Bot's malfunction.
• Any loss exceeding the direct, actual monetary value lost in the specific affected transaction.

4.3 Maximum Refund

In no event shall any individual refund exceed the actual net loss attributable to the specific Bot malfunction, as determined by Bloom Bot in its sole discretion. Bloom Bot's aggregate liability for refunds to any single user in any twelve (12) month period shall not exceed the cap set forth in Section 18.2 of the Terms of Service.

5.1 Submission

To request a refund, you must submit a detailed written request to support@bloombot.appwithin seven (7) calendar days of the incident giving rise to the claim. Late submissions may be rejected at Bloom Bot's sole discretion.

5.2 Required Information

Each refund request must include:

• A detailed description of the issue.
• The date and time of the incident.
• All relevant transaction hashes.
• Wallet addresses involved.
• Screenshots or other evidence of the malfunction.
• The amount of the claimed loss with supporting calculations.

5.3 Investigation

Bloom Bot will investigate each refund request and may request additional information. Bloom Bot reserves the right to take up to thirty (30) business days to complete its investigation. The outcome of the investigation is final and binding.

5.4 Refund Method

If a refund is approved, it shall be issued in the same cryptocurrency or token that was lost, or in an equivalent value as determined by Bloom Bot, at the market rate at the time of the refund disbursement.

Any attempt to submit a fraudulent, misleading, or exaggerated refund request shall result in immediate and permanent termination of your Account, forfeiture of any pending refund, and may be reported to the appropriate authorities. Bloom Bot reserves the right to pursue all available legal remedies against any person or entity that submits a fraudulent refund request.

All refund decisions made by Bloom Bot are final and binding. Bloom Bot's determination of eligibility, refund amount, and refund method shall not be subject to appeal, except through the dispute resolution mechanisms set forth in Section 23 of the Terms of Service.

Bloom Bot reserves the right to amend this Refund Policy at any time. Amendments shall become effective immediately upon posting on the official website or communication through the Bot. Your continued use of the Services after any amendment constitutes your acceptance of the revised Refund Policy.